General

This is the Privacy Policy (“Privacy Policy”) of Pinnacle Finserv Advisors Private Limited (“Company” or “We”). This Privacy Policy shall be effective on the date of publication and shall remain valid, unless expressly modified or terminated. The Company shall have the right to update this Privacy Policy from time to time at its sole and absolute discretion.

• The access and use of the software ‘MyGSTCafe’, including related applications and functions and features thereof ("Product") by the users / subscribers (“Users” “You”) shall be, inter-alia, governed by and be subject to the Privacy Policy prevalent as on the date of such access / use.
• This Privacy Policy is an integral part of the Terms of Use relating to the Product.
• The Company values the trust the Users place in the Company. Therefore, the Company insists upon the highest standards for secure communication and User information privacy.
• Please read and understand this entire Privacy Policy carefully to learn about the Company’s information gathering, usage, storage and dissemination practices. The Privacy Policy specified herein is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
• By accessing the Product and / or using the features, functions and service offerings thereon, you agree to be bound by this Privacy Policy. If you do not agree, please do not use or access the Product.
• By mere use of the Product, you expressly consent to our use and disclosure of your personal and non-personal information in accordance with this Privacy Policy.
• This Privacy Policy governs the manner in which the Company collects, uses, secures and shares information collected from Users of the Product. Additionally, it describes your choices regarding use, access and correction of your personal information.
• The Company has policies and procedures concerning the collection, storage use and security of your information that will help protect your privacy. This Privacy Policy endeavours to help us serve you while maintaining strict privacy and security standards.
• The Company does not collect any personal or sensitive information by virtue of You using the Product or otherwise. The Company may however seek certain information from you to identify You as a user of the Product and to secure Your access to the Product.

1. Types of Information

The Company does not, but may, on case to case basis and with your express knowledge,collect several types of information which is primarily used to serve you better and maintain authenticity of services by identifying you. Details of such information (collectively called “Information”) are as follows:

1.1 Personal Identification Information

Personal Information is the information collected that can be used to uniquely identify or contact you. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users buy the license to the Product or register themselves as a user of the Product, fill out a form, respond to a survey, or in connection with other activities, services, features or resources we make available in connection with the Product. We will collect the personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply this information, except that it may prevent them from accessing or using any or all of the activities, services, features or resources available on the Product. Users may be asked for, as appropriate, for the following personal information.

• Contact information, such as name, email address, phone number.
• Identification/ Verification code such as one time pass (OTP) etc.
• Unique identifiers such as your username.
• Billing information such as your credit card number, billing address.
• Information about your business, such as company name, size, business type.
• Information regarding your interactions or transactions on the Product.
• Any other ‘sensitive personal data or information’as defined under the applicable laws in India.

The information from third-party providers or external APIs (such as the Google API) will be collected only if explicit consent and access is granted by Users to do the same, during the signup process.

MyGSTCafe use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy , including the Limited Use requirements.

1.2 Non-personal Identification Information

We may collect non-personal identification information about Users whenever they use our Product. Non-personal identification information may include the type of computer and technical information about Users means of connection to our Product, such as the operating system and the Internet service provider utilized, an IP address, assigned to the computer which you use, the domain server through which you access the Product, and other similar information. This Non-Personal Information would not assist the Company to identify you personally.

1.3 Surveys

The Company may email you or post various surveys on the Product. The surveys may request for your demographic information (age, gender, and familiarity with the Product, your interests, content, products and Services) and your feedback on activities, services, features or resources available on the Product.

1.4 Customer Service Communications Information

The Company may collect Personal Information, Non-Personal or Other Information when you post or submit comments, questions, complaints or suggestions regarding Services.

1.5 Other Information

The Company also collects information regarding your usage of the activities, services, features or resources available on the Product. This other information includes, but is not limited to, pattern of use of Productby you, pages visited, posts/comments made on any page of Product etc.

2. Mode of Collection of Information

• We collect and store your Information only when it is expressly provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide activities, services, features or resources available on the Product in a customised manner to make your experience safer and easier.

• When collecting personal information from you we indicate which fields are required and which fields are optional. You always have the option to not provide information. We may automatically track certain information about you based upon your behaviour on the Product. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.

• If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

• If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Product, we may collect such information into a file specific to you.

3. How we use the Information collected from Users

• The Company undertakes not to disclose (includes selling, sharing and renting) Personal Information collected by the Company at any time to any third party without your consent except in accordance with this Privacy Policy. However, the Company reserves the right to disclose Information in good faith:

  a)   if required by law or any authority;
  b)   to protect and defend rights and interests of the Company, employees/ agents of the Company , other users or the general public;
  c)   to enforce Terms of Use and other policies of the Company;
  d   to address concerns raised by a third party.

• The Company uses personal information to provide its products and services. To the extent the Company uses your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to identify and authenticate Users, resolve disputes; troubleshoot problems; help promote a safe service; billing and collect money; measure consumer interest in our products and services, inform you about products, services, and updates; customize and improve your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise specified in the Privacy Policy.

• We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at the Product.

• Information collected can be used by the Company within the Company or by its affiliates/ contractors/ agents for analysis and determination of statistics, demand and supply, pattern of usage etc.

4. Sharing your Information

4.1. With Service Providers

We may share your information, on a need to know basis, with third parties that provide services to help with our business activities. These third parties are authorized to use your personal information only as necessary to provide certain services to us, including but not limited to:

• Providing cloud computing infrastructure
• Sending transactional communications
• Providing customer service
• Payment processing

5. How do we secure your Information

• We adopt generally accepted, standard data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

• The Company deploys standard security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to standard security guidelines, protecting it against unauthorized access.

• Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws.

• If you have any questions about the security of your personal information, please contact us at the contact information below. We may retain your information for as long as Your license/ account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. Please note, your information may remain stored in archive on our servers even after the termination of User’s association with the Company.

6. Obligations of the Users

To help the Company protect Information, the Users are required to maintain the privy of Information. The Users are also prohibited from communicating information provided by the Company to a third party unless required by law or in compliance with agreements entered between Users and the Company.

7. Disclaimer as to Loss

Although, the Company has ensured the security of Personal Information collected. However, considering the open nature of information technology systems and internet, such Information may be accessed by unauthorised entities/ software/ codes in a cyber-security incident. The Company assumes no liability whatsoever with respect to access of Information in case of a cyber-security incident..

8. Changes to this Privacy Policy

The Company has the sole and absolute discretion to update this privacy policy, from time to time, to reflect modifications to our information practices. If we make material changes, we will post a notification on the main page of our Product, revise the updated date at the top of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

9. Your Acceptance to the Privacy Policy

By using the Product and/ or by providing your information, (i) you signify your acceptance of this Privacy Policy, and (ii) you consent to the collection and use of the information you disclose in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If you do not agree to this policy, please do not access or use the Product. Your continued use of the Product following the posting of changes to this policy will be deemed your acceptance of those changes.
You shall always have an option to withdraw your consent for collection and use by the Company of your information by intimating the Company about such withdrawal by writing to the Company at the below mentioned contact information. In case, you withdraw your consent for collection, storage and use of your information by the Company, the Company shall be entitled to restrict, control or terminate your access and use of all or any of the activities, services, features or resources available on the Product.

10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Product, or your dealings with this Product, please contact us at:
Email: support@mygstcafe.com
Address: Pinnacle Finserv Advisors Pvt. Ltd. 65/65 Circular Road, Moti Mohal, Kanpur - 208001, Uttar Pradesh.